Root cause: the pencil is supplied to deroyal by i.C.Medical.Therefore, a supplier corrective action request (scar) was issued to i.C.Medical as well as samples for evaluation.In its response, i.C.Medical stated testing of the returned samples could not duplicate the reported failure of the pencil not shutting off.Two used samples and 25 representative samples were sent for evaluation.In one of the used samples, it was noted that the blue coag button would mechanically stick when pressed at a slight angle instead of pressing directly center.Despite this, the device did not remain activated nor did it unintentionally activate.All other samples also functioned normally.No issues with activation were observed.Corrective action: due to the investigation findings, no corrective actions are to be implemented at this time.Investigation summary: an internal complaint (b)(4)) was received indicating that an extendevac cautery pencil (part 88-000722) did not shut off when the generator was turned off.The defective sample was returned for evaluation.The pencil is supplied to deroyal by i.C.Medical.Therefore, a supplier corrective action request (scar) was sent to i.C.Medical as well as the defective sample.In its response, i.C.Medical indicated it tested the returned sample and was unable to confirm the complaint.From (b)(6) 2017 to present, deroyal has sold (b)(4) cases of finished good 88-000722.During this same period, a total of 5 complaints were received for this product, yielding a complaint-to-sales ratio of 0.004.The investigation is complete at this time.If new and critical information is received, this report will be updated.
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