Product evaluation: the product was returned for analysis and the reported damage was observed.Additional observations were as follows: iol returned pressed down into well area of iol case base.Solution is dried on the iol.One haptic is cracked/fractured-rejectable.The optic is cracked/fractured-rejectable.We are unable to determine the root cause for the reported complaint "lens was warped".The returned iol shows evidence of possible handling by the customer due to the presence of solution dried on the iol.In addition to this, all iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed lens damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify if the iol contributed to the event.All product and batch history records are quality reviewed prior to product release.(b)(4).
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