An investigation was performed for the customer issue and included a review of the complaint text, a search for similar complaints, a review of trending data, a review of performance data, a review of product quality history, and a review of product labeling.The ticket searches determined normal complaint activity for the likely cause lot.The complaint trending report review did not identify any trends.Field data was reviewed and determined that the patient median result for the likely cause product lot 01347fn00 is comparable with all other lots in the field and within established baselines which confirms no systemic issue for the lot.A review of the product quality history for the lot number using search did not identify issues associated with the customer observation.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
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