Section d10.Device available for evaluation? yes; returned to manufacturer on: 9/3/2019.Section h3.Device returned to manufacturer? yes.Device evaluation: the sample was received at the manufacturing site for evaluation.The complaint sample consisted of the empty glass cylinder, the cylinder holder, the plunger rod which was attached to the backside of the gray rubber plunger, and the customer¿s cannula which was attached on the front end of the holder.The syringe was assembled and placed into a plastic bag along with a dvd, showing a video of the operation.The visual inspection of the complaint sample did not indicate any material finds or similar which would confirm the customer¿s report of particles/debris.However, based upon the probable-cause summary, the customer¿s observation may be non-cured silicone oil from the surface of the rubber plunger.This is a known observation which can lead to ¿veils/cloudiness/particles¿ in the solution.However, as the returned product did not indicate this, the customer¿s report is not confirmed.As the visual inspection of the complaint sample did not indicate any material finds or similar which would confirm the customer¿s report of particles/debris, then there is no indication of a product or component defect or non-conformity.However, based upon the inspection of the complaint sample, glass and cured silicone particles can be ruled out as the material finds reported by the user.The gray rubber plunger is coated with a thin layer of silicone oil which allows for ease-of-use when advancing the plunger in the glass cylinder during use of the product.The oil is not cured onto the rubber and therefore, fiber-like wisps of silicone oil may occasionally be observed in the ovd solutions in the volume just above surface of the gray rubber plunger.This is a known observation.Based upon the description of the observed material finds and the customer narrative, the probable cause of the ¿fiber-like¿ material observed by the customer during the use of the healon product is indicated to be silicone oil from the product¿s rubber plunger.As the visual inspection of the complaint sample did not indicate any material finds or similar which would confirm the customer¿s report of particles/debris, then there is no indication of a product or component defect or non-conformity.A malfunction is not confirmed.Manufacturing records review: a manufacturing record review for the device was performed and no deviation related to current complaint is reported in the manufacturing record.A search of complaints related to lot number was performed in the complaint system and revealed that no complaints have previously been reported on this batch.Conclusion: as a result of the investigation there is no indication of a product quality deficiency.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.H3 other text : placeholder.
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