The biomedical engineer (bme) reported that the transmitter was displaying greater then normal artifact.The bme also reported that the patient monitoring was interupted for about 15 minutes as the transmitter lost communication with the central nurse's station (cns).No patient harm or injury was reported.The customer tested the unit on a simulator and with different leads, and is reporting that the problem still persists.Nihon kohden received the unit for further evaluation.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The cns was used in conjunction with the transmitter as the primary monitor, but did not experience a failure.Attempts to obtain the following information were made, but not provided: cns - model: ni s/n: ni approximate age of the device: no serial number was provided, so the age of the device is unknown.Device manufacturer date: ni, unique identifier (udi) #: ni.
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Details of the complaint: on (b)(6) 2019, customer at (b)(6).Reported receiving a large amount of artifact for the ecg readings on the transmitter (zm-530pa sn: (b)(6)).The unit was tested on a simulator, with different leads and the problem still persisted.Patient monitoring was interrupted for about fifteen minutes.Investigation summary: as the reported issue could not be duplicated with the nka test environment, the probable root cause may be environment or condition at the facility which cause electromagnetic interference.From the information currently available, the root cause could not be confirmed.The device was evaluated and found to be operating per specifications.The overall risk, as determined from the product of probability (rare) and severity(insignificant), is determined to be low.D11 & c2: the cns was used in conjunction with the transmitter as the primary monitor, but did not experience a failure.Attempts to obtain the following information were made, but not provided: cns - model: ni.S/n: ni.Approximate age of the device: no serial number was provided, so the age of the device is unknown.Device manufacturer date: ni.Unique identifier (udi) #: ni.
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