The required information to enable further investigation, such as the kit lot numbers, was not provided and an investigation was not able to be performed.Notwithstanding, a review of complaints' trend reveals that all lots within expiry dating at that time were performing according to label claims.The exact root cause of the reported issue could not be determined.Attempts to gain additional information were not successful.
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A customer reported a high ratio of false positive results with the alere determine (b)(6) over a three month period.It was indicated that there were 4 false positives in (b)(6) 2019.The customer did not report if the false positive results were (b)(6).The exact dates of occurrence were not provided and no mode of confirmation testing was indicated.No specific lot numbers were provided.There is insufficient information to determine if a malfunction occurred.No information regarding patient gender, pregnancy status, treatment or outcomes were provided.
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