The investigation included review of customer submitted data, product historical data, and product labeling.During the requested site visit, the field service engineer (fse) identified a small hole in the tubing between the wbc mix cup and valve 225, which was replaced.Return testing was not completed as returns were not available.A review of historical data did not find a product issue related to the complaint incident.A review of the historical data on the cell dyn sapphire, serial number (b)(4), found no other complaints related to this issue after the fse replaced the tubing.The customer's submitted data showed that the results for the wbc were suppressed and the differential parameters were underlined.These results require further verification per the cell-dyn sapphire operator's manual before being reported out of the laboratory.Labeling review was found to be adequate for the complaint incident.Based on the investigation no product deficiency was identified for the cell dyn sapphire, sn (b)(4).
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