The reported device was not returned for evaluation, thus the reported event could not be confirmed.With only the given information that a maxilla plate was broken, this investigation was conducted with minimal information.The customer stated that he gave the broken implant to the responsible sales rep, however the sales rep has left stryker and the location of the device is unknown.Additional data has been requested several times such as the catalog number, initial implantation date, x-rays during initial implantation and during the time the plate was discovered to be broken, as well as, whether bone healing has been achieved despite the broken plate.However, no further information has been provided.Some of the possible root causes according to the related risk management file are: based on statistical evaluation there is no indication for an incorrectly working product or any systematic design, material, or manufacturing related issue.Therefore, no further corrective and/or preventive actions are deemed necessary at this time.The complaint is added to the complaint trend.Should the device be returned or further information becomes available, the investigation will be re-evaluated.
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