Model Number 9733560 |
Device Problem
Display or Visual Feedback Problem (1184)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 09/03/2019 |
Event Type
malfunction
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Manufacturer Narrative
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Patient information was unavailable from the site.A medtronic representative went to the site to test the equipment.Testing revealed that the issue could not be reproduced.The system passed the system checkout and was found to be fully functional.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information regarding a navigation system being used for a functional endoscopic sinus surgery (fess).It was reported that pre-operatively, after the system was started, the screen became pitch dark when the product was left unattended.When rebooting the product, "no signal" was displayed and the screen was pitch dark.Use of the product was abandoned.The procedure was completed and there was no reported impact to patient outcome.There was no reported surgical delay.An inspection was performed, but no reproducibility was observed.
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Manufacturer Narrative
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Medtronic received additional information that it was decided to replace the computer.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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The computer has been received by the manufacturer.However, analysis has not been completed at the time of filing.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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The computer was returned to the manufacturer for analysis.Analysis found that the reported issue could not be duplicated.No failure was found with the returned computer.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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A manufacture representative went to the site and inspected the system.The computer was replaced and the issue resolved.A system checkout was performed after part replacement and all tests passed.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Confirmed the lot number provided was for the computer that was installed as a replacement.The lot number has been removed from pli 20.The lot number for the computer that was replaced was confirmed as unknown.
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Search Alerts/Recalls
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