It was reported that on (b)(6) 2019 at 1:08pm, a patient with symptoms of amenorrhea and a positive home pregnancy test with an unknown brand of test device, had a confirmed false negative result x1 on the hcg cassette test.The serum quant result was 149miu/ml.The staff repeated the test using the same sample and saw a faint line on the test region.Serum quant follow-ups were (b)(6) 2019 = 208 iu/l and (b)(6) 2019 = 304 iu/l.The customer did not have further information about the patient nor the effects of the false negative result.Although requested, there was no other information obtained.This file represents patient #3 2027969-2019-00377, patient #1 is represented in file 2027969-2019-0379, patient #2 is represented in file 2027969-2019-0378.Troubleshooting occurred with a discussion about the event and possible causes such as technique, storage, handling and patient sample.Possible causes reviewed with emphasis on limitations listed in the package insert.
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