The customer observed falsely elevated magnesium results generated on architect c8000 analyzer for several samples.The following data was provided (units of measure = mg/dl): patient 1: initial result = 6.45, repeat = 1.75.Patient 2: initial result = 6.21, repeat = 1.96.Patient 3: sid 1628664-2019-00623 initial result = 6.92, repeat = 1.75.Patient 4: 1628664-2019-00623 2019 initial result = 8.20, repeat = 1.77.No impact to patient management was reported.
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The abbott customer technical advocate (cta) performed troubleshooting which included manually washing the cuvettes, cleaning the incubation bath, replacing the water in the reservoir tank, replacing the dry tip, and cleaning the mixers.A review of tickets was performed for reagent lot number 05583un19.The ticket search found no complaints similar to this issue.A review of tracking and trending did not identify any trends for the complaint issue.Return testing was not completed as returns were not available.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.A review of labeling concluded that the issue is sufficiently addressed.Based on the investigation no systemic issue or deficiency of the magnesium assay lot number 05583un19 was identified.
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