A ticket search by lot 07588un19 found normal complaint activity and no trends related to this issue.The customer performed troubleshooting on the instrument, the cuvettes wash volumes were adjusted, and the probes and mixers were checked, and all were within specification.Return testing was not completed as returns were not available.A review of the manufacturing documentation did not identify any issues associated with the customer's observation.A review of the product labeling concluded that the issue is sufficiently addressed.Technical bulletin (tb) 1041-2012 provides information about elevated magnesium patient results that may occur due to contamination from other sources of magnesium.Magnesium is found in multiple reagents and in architect csystem water bath additive and ict sample diluent.This tb contains troubleshooting information for magnesium issues that may be due to system specific conditions.Based on the investigation no product deficiency was identified for the clinical chemistry magnesium, lot 07588un19.
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