Model Number 9733560 |
Device Problem
Mechanical Problem (1384)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 09/20/2019 |
Event Type
malfunction
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Manufacturer Narrative
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Patient information was unavailable.Other relevant device(s) are: product id: 9733467, software version: (b)(4).No parts have been received by the manufacturer for evaluation.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information regarding a navigation system being used for a functional endoscopic sinus surgery (fess).It was reported that intra-operatively, the software started returning to previous tasks.After passing registration while navigating, the software reverted and deleted their registration.The site confirmed that they were aware of the arrow buttons on the patient tracker and these were not being depressed.The site re-registered and the issue resolved.The procedure was completed using the navigation system and there was no reported impact to patient outcome.There was a reported delay to the procedure of less than one hour due to this issue.
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Manufacturer Narrative
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Additional information: patient information and additional information received.A medtronic representative went to the site to test the equipment.Testing revealed that the system was performing as intended.The system passed the system checkout and was found to be fully functional.A software analysis was initiated.However, the software evaluation found that a probable cause was unable to be determined.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received additional information that a manufacturer representative was able to replicate the issue.It was reported that it was known that when changing instruments the system would kick back screens to the registration screen but had saved the registration.However after 7-8 times of doing this, it was noted that when changing the instrument and being kicked back to the registration screen, the registration was lost.
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Search Alerts/Recalls
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