Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: unconfirmed, no issue observed.Investigation conclusion: based on the investigation conclusion, bdm-ps was not able to confirm the symptom perceived by the customer but not correlate this symptom with a potential cause linked to bd process.Root cause description: customer does not require an investigation.Investigation carried out at customer site indicates that there were no abnormalities with the product detected.8d report is not required at this time.Batch record review did not indicate of any incident in relation to the problem statement.Batch was released in accordance to the acceptable criteria.Customer verbatim is not clear on the issue observed.
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It was reported that during use of the bd ultrasafe¿ plus x100l the plunger popped up when taking the product out of the package.When administering the injection a piece fell out and the needle did not come out, but patient felt liquid go down his leg.The following information was provided by the initial reporter: when he went to pull the medication out of the package the plunger popped up and he heard it click.The patient stated that he tried to administer the injection in his leg and he then felt fluid going down his leg, and the needle never came out.The patient stated that he went to pull back off leg the little case that retracts when done the whole piece fell out.
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