The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The device history record for lot number 1905011764, which was reported as a possible lot number, was reviewed and indicated that the product was released accomplishing all quality standards.The device history record for lot number 1821816064, which was reported as a possible lot number, was reviewed and indicated that the product was released accomplishing all quality standards.A physical sample was not returned for the investigation, but a photo was provided.The photo was visually evaluated, and the reported issue was confirmed, the y-port was observed to be broken.Because a physical sample was not returned, we were unable to perform a complete investigation to include functional evaluations and determine the root cause.If samples are received at a later date, the complaint will be reopened, and the investigation will be updated accordingly.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for qa tracking and trending purposes.
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