Philips investigated this complaint.Philips checked the system on site and confirmed that the safety chain used to prevent the l-arm cover from falling was intact.The cover was re-attached and the system was returned to use in good working order.Since then, the issue has not reoccurred.Philips has opened an investigation as a follow up for the noted complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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