The customer returned the instrument and the test strips.Retention material of strip lot 39664800 was run on a cobas u411 and was visually checked with 0-native-urine, a erythrocytes-dilution-series and a nitrite-dilution-series.Retention material of strip lot 39664800 and the customer's test strips with lot 39664800 were both visually checked with 0-native-urine, a erythrocytes-dilution-series and a nitrite-dilution-series.The customer's instrument was tested using a different strip lot (43065200) with 0-native urine.The retention material and the customer material showed no false positive results and meet the requirements.The measurements showed no false positive results and showed no abnormalities.The investigation did not identify a product problem.The cause of the event could not be determined.
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