This event has been recorded by zimmer biomet under (b)(4).Reported issue: on (b)(6) 2019, it was reported that the handpiece cannot work.The customer returned an air dermatome device, serial number (b)(4), for evaluation.Dhr review: the device history record (dhr) and previous repair report reviewed noted no related non-conformances, requests for deviation, change notices or any other issues with manufacturing or with the device.The dhr and previous repair report review also found that all verifications, inspections and tests were successfully completed.Device evaluations results/investigation findings: product review of the air dermatome by zimmer biomet (b)(4) on september 15, 2019 revealed that the device operated below motor speed specifications and was outside calibration and side to side specifications.Repair of the air dermatome was not performed by zimmer biomet (b)(4) as the quotation for service was rejected by the customer.The device was then returned unrepaired.Probable cause/root cause: the root cause of the reported event could not be specifically determined with the information that was provided.During the product review by zimmer biomet (b)(4) it was noted that the device operated below motor speed specifications.It is unknown with the information that was provided how this occurred.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Conclusion: review of the information provided during the investigation determined that there are no further actions needed at this time (ie/capa/scar/hhe/d).This complaint will be tracked and trended for any adverse trends that may warrant further action.
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