The customer was sent a replacement pump and return of her original pump was requested for testing/evaluation.In follow up with a complaint handler on (b)(6) 2019, the customer confirmed that the tubing port on the faceplate was broken half off, thus allowing air to escape through the port, thus not allowing her to fully empty her breast, and that she got mastitis for which she was prescribed an antibiotic.She indicated that the replacement pump was working without issue and the mastitis was resolved.The device was returned without the customer's parts and accessories; therefore, it was evaluated with a medela lab kit on (b)(6) 2019 and it failed suction and cycle specifications.Refer to attached product evaluation and pictures.It was identified in the product evaluation that the tubing port on the faceplate was damaged, confirming what the customer had reported.Based on the results of ca11-001, it cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of (b)(6) 2013 to (b)(6) 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.(b)(4).
|