Catalog Number 295600-001 |
Device Problem
Mechanical Problem (1384)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 10/01/2019 |
Event Type
malfunction
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Manufacturer Narrative
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This alleged failure mode poses a low risk to the patient because the reported issue did not prevent the freedom driver from performing its life-sustaining functions.In addition, the freedom driver has a redundant power source of multiple onboard batteries.The freedom home ac power supply will be returned to syncardia for evaluation.The results of the investigation will be provided in a follow-up mdr.(b)(4).
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Event Description
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The freedom home ac power supply is a component that enables the freedom driver to be plugged into an external power source.The customer, a syncardia certified hospital, reported that the freedom home ac power supply had a broken cord and power supply brick while supporting a patient.There was no reported adverse patient impact.
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Manufacturer Narrative
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Visual inspection confirmed the customer-reported issue as the connector outer housing was found to be cracked.It is likely that the damage to the connector outer housing was caused by an excessive amount of force being applied to the connector and outer housing.This can happen from someone stepping on the unit, something falling on the unit, or someone trying to force the unit into an adaptor from the wrong angle.During investigation testing, the power supply met all functional acceptance criteria.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.(b)(4).
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Search Alerts/Recalls
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