This event has been recorded by zimmer biomet under (b)(4).Udi: ((b)(4).The previous repair record for intellicart system serial number (b)(4) was reviewed and noted no related non-conformances, requests for deviation (rfd) or any other issues with the repair.The previous repair record review found no issues with the device after repair and all verifications, inspections and tests were successfully completed.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.On (b)(6) 2019, a zimmer biomet certified service repair technician was contacted about the cart and dispatched to be at the site.On (b)(6) 2019, the technician arrived at the site and found that there was dried saline in the power inlet module and the fuses were melted.The account had hung the power cord from the iv pole and fluid dripped down the back of the unit, shorting it out.The short caused the power inlet, fuses, and power supply to fail.The technician replaced power inlet module and power supply then verified that the unit was functioning as intended.The technician then returned the unit to service without further incident.The device was tested, inspected, and repaired.Based on the information provided, the root cause of the issue was due to the end user hanging the power cord from the iv pole.Fluid can spill from an iv bag on the pole, and the cord provides a pathway for the fluid to travel into the power supply.The zimmer biomet intellicart system instructions for use states to not use the system outside the defined indications of use, and that the iv pole is for bagged fluids only.An ifu is shipped to the customer with each purchased intellicart system.Review of the information provided during the investigation determined there is no further actions needed at this time.This complaint will be tracked and trended per complaint trending procedure for any adverse trends that may warrant further action.
|