Investigation summary: an analysis was performed on the pictures provided by the customer.According to the pictures, catheter tip is observed undeflected, and piston up.Customer complaint is confirmed.The device was visually inspected and it was found transition between the peek housing and the tip lumen was cracked open with metal exposed.The tip lumen material has a white mark on it.Second visual was performed and the transition between the peek housing and the tip lumen is cracked open with metal exposed.The tip lumen material has a white mark on it; however, those damages were caused when the t-bar slid down.Then, deflection test was performed and the catheter failed.A failure analysis was performed and the catheter was observed under the x ray machine and the t bar was found slid down causing the improper deflection condition.A manufacturing record evaluation was performed and no internal actions related to the reported complaint were identified.The customer complaint was confirmed.The root cause of the t bar slippage and peek housing and tip lumen crack cannot be determined; however, an internal corrective action has been opened to prevent the issue.Manufacturer's reference number: (b)(4).
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It was reported that a patient underwent a procedure with a thermocool® smart touch¿ electrophysiology catheter and the biosense webster, inc.Product analysis lab noted the transition between the peek housing and the tip lumen was cracked with metal exposed.Initially, it was reported that during the premature ventricular contraction (ve) procedure, the catheter could not deflect to specification.The second catheter was used to complete the procedure.There was no patient consequence reported.The curve inadequate issue was assessed as not reportable as the potential that it could cause or contribute to a death or serious injury, or other significant adverse event, was remote.The biosense webster, inc.Product analysis lab received the device for evaluation and on october 3, 2019 it was noted that the transition between the peek housing and the tip lumen was cracked open with metal exposed.Also, the tip lumen material had a white mark on it.The returned condition of the transition between the peek housing and the tip lumen was cracked with metal exposed was assessed as a reportable issue.The awareness date for this issue is october 3, 2019.
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