Information was received from a healthcare professional (hcp) regarding a generator and a handpiece.It was reported that during a clinical case the handpiece was sparking and making a buzzing noise when set to cut level 6.When the setting was put lower than 6, it would not cut properly.He stated that they were using a loaner generator and did not have another to swap to.He was going to swap to a different handpiece and try that.Call disconnected before any other information could be provided on handpiece, generator, site, or caller identification.No further information was available.There was no delay to the procedure.There was no reported impact to patient outcome.
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