No product has been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.The reported complaint does not pertain to the freestyle libre reader.Therefore no further investigation into the reader is required.Dhrs for the libre sensor and libre sensor kits and the dhrs showed the libre sensor and libre sensor kits passed all tests prior to release.All review activities conducted above, including but not limited to the final release testing specifically associated with the manufacture of this product, are sufficient information in order to show if the product has met specifications prior to release.If the product is returned, the case will be re-opened and a physical investigation will be performed.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported higher readings than how they felt when scanning the adc freestyle libre sensor.The customer obtained an unspecified high value and had symptoms of dizziness, loss of balance, losing consciousness and hitting his head.On (b)(6) 2019, the customer went to a clinic and received several tests and was given sugar tablets to increase his blood sugar and was instructed to go to an emergency room for a full examination.Blood and urine tests were performed and the customer was informed that his blood sugar was lower than the previously received sensor scan values.The customer was diagnosed with hypoglycemia and a concussion.No medication was given and he was advised to go home.There was no report of death or permanent injury associated with this event.
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