Details of complaint: on (b)(6) 2019, the customer at medical center hospital reported that the transmitter (zm-520pa sn: (b)(6) appeared to be shorting out batteries.The batteries were reported to get very hot and the device would not power on.The customer reported the unit was repaired in the hospital.Service requested / performed: troubleshooting.Investigation summary: the unit was not returned and no nka evaluation was performed.The unit was reported to have been repaired by the bme at the facility.Additional information is not readily available as the bme was no longer with the facility.From the information available, the root cause is not known.Nkc investigation performed under irc-nka300097945 concluded that incorrect insertion of the battery may cause the battery terminal spring to break the coating of the battery, leading to a short circuit.Nkc conducted a test study to monitor temperature of the transmitter upon incorrect insertion of the battery.A design change has been introduced to the product to prevent short circuit of the battery.The overall risk, as determined from the product of probability (rare) and severity (minor), is determined to be low.
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