The customer reported that their war room remote network system (rns) was showing communication loss on a variety of telemetry beds.The customer also reported that the rns feed was coming from a central nurse's station (cns) located at their secondary facility.Attempts to obtain further information in regards to this issue were made, but not provided.No harm or injury was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Additional model information: the following devices were used in conjunction with the rns, but it is unclear if they experienced failure.Attempts to obtain the following information were made, but not provided: variety of telemetry devices - model: ni, s/n: ni.Approximate age of the device: ni (no serial number was provided, so the age of the device is unknown.) device manufacturer date: ni, unique identifier (udi) #: ni.Cns - model: ni, s/n: ni.Approximate age of the device: ni (no serial number was provided, so the age of the device is unknown.) device manufacturer date: ni, unique identifier (udi) #: ni.
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Details of complaint: on (b)(6) 2019 customer stated that cns device was displaying communication loss for several telemetry beds being monitored.A remote monitor rns-6803 s/n (b)(6) that was feeding off the cns was displaying communication loss for 10 patients.Investigation summary: due to no response from customer and insufficient information available.The cause of the reported communication loss could not be determined.The issue has not re-occurred.No capa is required at this time.Additional model information: d11 & c2: the following devices were used in conjunction with the rns, but it is unclear if they experienced failure.Attempts to obtain the following information were made, but not provided: variety of telemetry devices - model: ni.S/n: ni.Approximate age of the device: ni (no serial number was provided, so the age of the device is unknown.) device manufacturer date: ni.Unique identifier (udi) #: ni.Cns - model: ni.S/n: ni.Approximate age of the device: ni (no serial number was provided, so the age of the device is unknown.) device manufacturer date: ni.Unique identifier (udi) #: ni.
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