Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.Date of event is an unknown date in 2019.Reporter is a mitek employee.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.The complaint device was received and an evaluation was performed.Visual observation revealed the active tip showed signs of being activated in the past, and no saline residue was seen in the suction tube.There were no anomalies found on the device.The device was connected to a test vapr vue generator to test the functionality of the device.The device was activated in both ablate and coag modes for several seconds; however an output shorted error occurred during ablate, and coag had no function.The complaint device was forwarded to the manufacturer for further investigation of the observed failures.The manufacturer¿s investigation substantiated the customer¿s claim that the device would not work, confirming the complaint.A break in continuity across the electrical crimp in the handle was discovered.Relevant actions have been taken.Depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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