Customer service advised the customer that the issue she was experiencing while using the nipple shields could be the result of her baby having a powerful suck or she might need to use a different size nipple shield.The customer stated that she had been sized by a lactation consultant due to her baby having latching issues.The customer was sent new 24mm, 20mm, and 16mm nipple shields to try.Her original nipple shields were requested to be returned for testing/evaluation.In follow up with a complaint handler on (b)(6) 2019, the customer indicated she had been using the 24 nipple shields since the day after her daughter was born, but had not experienced the issue until 8 weeks later.She indicated that she experienced the same issue with both the smaller sizes of nipple shields we had sent and her lactation consultant advised that she needed larger sized nipple shields; however, 24mm is the largest she has been able to find.Additionally, the customer alleged that she was prescribed a steroid cream to help heal her nipples and was no longer using any nipple shields because her lactation consultant told her it would affect her milk supply.Medela is filing this report, which is considered a serious injury as it required medical attention (medication was prescribed).
|
On (b)(6) 2019, the customer alleged to medela llc that while using the 24mm standard nipple shields her nipple was pulled through the holes, which created four circle marks on her nipple.She additionally alleged that it was very painful, but she had not sought medical attention.
|