No further assessment has been received from the reporter.The alleged melted pro3115 is not expected to be returned for evaluation and review.This complaint of melted device is unable to be verified and a root cause cannot be determined.The device history record was requested from the contract manufacturer; however, the serial number provided was stated as being invalid.A two-year review of complaint history revealed there has been a total of two complaints, regarding two devices, for this device family and failure mode.During this same time frame 30,553 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.00007.Per the instructions for use, the user is advised the following: cleaning and sterilization: -do not use battery cases while warm.Allow adequate time for cooling prior to use.Do not immerse in liquid or cover with damp cloth to cool.Cool by exposure to room temperature.This issue will continue to be monitored through the complaint system to assure patient safety.
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