Received one {1} bioflo dialysis catheter in a plastic bag.As received, the catheter was returned in two pieces and it was noted the catheter shaft was detached.It was also noted during the disinfection process that the arterial side of the catheter shaft was occluded with bio material {blood clots} inside.After the cleaning process, no difficulty was noted when flushing each side of the catheter shaft.The complaint description of "suture wing detach from the catheter line" appears to have been caused by something cutting the catheter.The separation is very clean with no sign of stretching or degradation of the catheter shaft.No manufacturing non-conformances were observed during the sample review.The reported complaint description is confirmed as the suture wing was not attached to the catheter, however, the root cause for the event was determined to be due to user handling of the device.A review of the device history records was performed for the reported packaging and component lots for any deviations related to the reported defect of the complaint.The review confirms that the lots met all material, assembly, and performance specifications.Labeling review: the following is provided as a reference from the dfu for this product warnings in the rare event that a hub or connector separates from any component during insertion or use, take all necessary steps and precautions to prevent blood loss or air embolism and remove catheter.Use of excessive pull force on the catheter may cause the suture wing to detach from the bifurcate.Do not use acetone on any part of the catheter tubing.Exposure to this agent may cause catheter damage.Do not use sharp instruments near the extension tubing or catheter lumen.Do not use scissors to remove dressing.Catheter will be damaged if clamps other than what is provided with this kit are used.Clamping of the tubing repeatedly in the same location may weaken tubing.Avoid clamping near the luers and hub of the catheter.Examine catheter lumen and extensions before and after each treatment for damage.A review of the angiodynamics complaint system noted no trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Complaint # (b)(4).
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