Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.A loose wire pin at pin 4 (+15.5vdc) of j18 connector on the interface cable was found and may have caused a short circuit to the adjacent wire at pin 3 (gnd) which had the connectors melt due to an excessive power dissipation.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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