Part: 319.010, lot: 3617519, manufacturing site: (b)(4), release to warehouse date: 22 november 2010.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformance's were identified.Visual inspection: upon inspection, the needle shaft was found bent/deformed at the middle and at distal part.There was a nick mark at the middle of the needle shaft.It is bend in the distal portion of the hook.Under magnification, it was observed that the small piece of the hook is sheared/broken off.The broken off piece was not received.It is possible that the device would not be functioning as intended or would not provide accurate measurement as distal end would not engage properly due to bending and broken condition of the hook.Hence the complaint is confirmed.Service & repair evaluation: the customer reported the hook on the depth gauge was worn not allowing the surgeon to "hook" the far cortex to get an accurate measurement.The repair technician reported the tip is damaged.Broken tip is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.Dimensional inspection: the appropriate height of the hook can not be measured due to broken condition.The diameter of the needle shaft at distal end is measured 1.10 mm which is with in specification of 1.2+0/-0.1 mm per drawing.Conclusion: the complaint is confirmed.No definitive root cause could be determined however, it is likely that the device experienced excessive force during uses.During the investigation no unidentified product design/manufacturing issues or discrepancies were observed that may have contributed to the complaint condition.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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