Visual inspection of the driver revealed scuff marks on the primary motor and on the main printed circuit board assembly (pcba), a broken front housing and the secondary motor out of the bottom dead center (bdc) position.The driver's alarm history was reviewed and revealed four new alarms, 2d fault code.Since signs of secondary motor engagement were observed during the incoming visual inspection, it is likely that this is the customer-reported alarm as the 2d fault code is produced because of the engagement of the secondary motor.One alarm was recorded every time the driver was power cycled.The driver passed all sections of incoming functional testing.Additionally, since the secondary motor of the driver was observed to be out of bdc position, a functional test was performed on the secondary system.The driver functioned as expected while operating on the secondary motor system and sounded a fault alarm as designed.The root cause of the secondary motor engaging (which caused the customer-reported alarm) could not be determined, but may have been caused by impact shock as a result of rough handling as evidenced by the observe damage or a near drop (jolt).The driver performed as intended with no evidence of a device malfunction.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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