The associated device, used in treatment, was returned and evaluated.A visual inspection of the returned device could not confirm the stated failure mode.The device has some damage from implantation / extraction.The device is a 32mm head and the device matches the packaging that was returned with the device.The device was manufactured in 2019.The clinical / medical investigation concluded that this complaint reports that the wrong size head was implanted in error.A 32mm head was implanted instead of the required 28mm.Doctor realized this was not right device after the device was implanted.All documents and images provided have been reviewed and do not contribute to the clinical investigation.Without supporting clinical/medical documents, a thorough investigation cannot be performed.Should information become available this complaint can be re-assessed.The impact to the patient beyond the immediate revision cannot be determined.The root cause of the wrong size head being implanted cannot be definitively concluded.The size difference would have been noticeable.A review of complaint history did not reveal additional complaints for the listed batch.A review of the manufacturing records did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.A review of the risk management file and instructions for use documents revealed this failure mode was previously identified.The potential probable causes of the reported event is likely a user error.Based on this investigation, the need for corrective action is not indicated.Should additional information be received, the complaints will be reopened.No further investigation is warranted for these complaints; however, we will continue to monitor for future complaints and investigate as necessary.
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