It was reported to the manufacturer by the end user, per the end user, facility stated that the patient had fallen out of bed recently due to the bolsters not being inflated.The patient did not sustain any injuries.Numerous requests to this facility have been made to receive additional information and details related to this alleged incident report with no response from the facility.Complaint# (b)(4) and ra# (b)(4) were entered into our system to have the mattress and control unit returned to joerns for investigation.As of this writing, the mattress and control unit have not been returned.
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