This event has been recorded by zimmer biomet under (b)(4).This medwatch is being filed to relay additional information.The following sections were updated/corrected: b4, b5, d10, g4, g7, h2, h3, h6, h10.Reported issue: it was reported that during the surgery, this product didn't work on high from the start of use.Upon receipt of the device and evaluation it was found that there was battery deposits or leakage.Dhr and repair history review: this investigation is being completed as a limited investigation as no problem was found with the device.Therefore the complaint history and dhr reviews are not required.Technical review and physical evaluation: on (b)(6) 2019, it was reported from (b)(6) hospital that during the surgery, this product didn't work on high from the start of use.On 13 november 2019, a returned product investigation was performed on the 00515047501.The physical evaluation revealed that the device functions as intended and there were no problems with the device.The results of the returned product investigation have not confirmed the reported event.Probable cause/root cause: the reported event was never confirmed during inspection of the device, and no problems were found with the unit.Therefore, based on the information provided, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Conclusion: review of the information provided during the investigation determined there is no further actions needed at this time.This complaint will be tracked and trended for any adverse trends that may warrant further action.
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