The product was returned for analysis and the reported damage was observed.Iol returned pressed against one (1) post of the lens case base.Solution is dried on some areas of the iol.The optic is scratched/marked-rejectable and bent/deformed as a result of being pressed against one (1) post of the lens case.We are unable to determine the root cause for the reported complaint.The returned iol shows evidence of possible handling by the customer due to the presence of solution dried on the iol.In addition to this, all iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed lens damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify if the iol contributed to the event.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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