Investigation summary: an internal complaint (call 48634) was received for a smoke evacuation pencil (part 88-000702, lot 49503506) that failed during use.Specifically, the cauterization button became stuck int he "on" position.A sample initially was reported to be available for return.As of the date of this report, that sample has not been returned.The pencil is supplied to deroyal by (b)(4).Therefore, a supplier corrective action request (scar) was issued to (b)(4).As of the date of this report, a response has not been received.The investigation is ongoing.When new and critical information is received, this report will be updated.
|
Root cause: the pencil is supplied to (b)(4) by i.C.Medical.Therefore, a supplier corrective action request (scar) was issued to i.C.Medical.In its response, the complaint could not be verified as no sample was ever provided for examination.However, preventive actions have been implemented as a result of similar complaints.Specifically, updates were made to i.C.Medical's button assembly procedure to include additional testing criteria for pass and fail, instruction of button verification after installation, and an update to the electrical test method to include verification of product activation or mechanical sticking when button is depressed on the upper or lower side.Investigation summary: an internal complaint (call (b)(4)) was received for a smoke evacuation pencil (part 88-000702, lot 49503506) that failed during use.Specifically, the cauterization button became stuck int he "on" position.A sample initially was reported to be available for return.(b)(4) made several attempts to retrieve the sample, but it ultimately was not returned for evaluation.The work order for the reported lot was reviewed for possible discrepancies that may have contributed to the reported event.No discrepancies were identified.The pencil is supplied to (b)(4) by i.C.Medical.Therefore, a supplier corrective action request (scar) was issued to i.C.Medical.A response was received and accepted by (b)(4) personnel december 31, 2019.From november 2017 to present, (b)(4) has sold (b)(4) of finished good 88-000702.During this same time period, a total of three complaints were received, (b)(4).The investigation is complete at this time.If new and critical information is received, this report will be updated.
|