The required information to enable further investigation, such as the kit's lot number and patient's medical history, was not available and therefore a root cause investigation was not performed.A review of complaints' trend reveal that all of the alere determine (b)(6) ag/ab combo batches are performing according to label claims.Abbott diagnostics scarborough, inc.Was unable to determine the exact root cause of the reported issue.Attempts to gain additional information were not successful.
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A customer reported false positive results on two (2) patients.The customer only provided information on patient 1.This report represents patient 2.The customer reported a false positive ag (antigen) result with the alere determine (b)(6) ag/ab combo test.Sample type, repeat testing and confirmation testing are unknown.Patient gender, pregnancy status, treatment and outcome are unknown.The customer reported that patient 2 was "reported as negative and patient information wasn't saved." there is insufficient information to determine if a malfunction occurred.Attempts to gain additional information were not successful.
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