(b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received at the service center and evaluated.The sales rep reported an issue of the wheel was making a loud noise.Per service manual operational and diagnostic, this complaint can be confirmed.During evaluation, the device was found to be physically broken.Worn gear was also identified.The defective parts were replaced to resolve the issue.After repair, the device was found to be working according to the specifications.The worn gear and the device is being broken might have caused the device to make loud noise, therefore are the possible root causes of the reported problem.However, with the available information, we cannot determine the definite root cause.A manufacturing record evaluation was performed for the finished device (serial number: (b)(4)) and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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