The initial mdr 3010825766-2019-00011 was filed on december 13rd, 2019.Additional information (january 22th, 2020): the investigation was in charge of the product distributor who identified the root cause in an hardware component failure: the sample probe (i.E.Tip) was found bent.This could have caused the generation of the clot detection error because the tip of the aliquoter module was not able to aspirate correctly the sample.By design, in case of clot detection error, the aliquoter module is foreseen to re-dispense part of aspirated sample in the primary tube.In this event, it is likely that the module re-dispensed a little amount of water from the aliquoter hydraulic circuit, supposing to re-dispense the amount of sample.However, the primary tube is sent to priority output rack in order to be manually managed by the user, and the customer confirmed that no incorrect results were provided to physician.During the onsite visit for the investigation conduction, the service personnel replaced the aliquoter hydraulic circuit valve.No design change is expected for the hardware component.No further actions are foreseen.
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