It was reported that during surgery, the plate would not fit over the lag screw.The lag screw was removed and the surgeon still had difficulty getting the plate to fit over the screw.The screw was once again inserted and eventually forced over lag screw.The affected classic platte, used in treatment, was not returned for evaluation as it remained implanted.After repeated requests, smith and nephew has been unable to obtain the device information.As device details were not made available, device history record review cannot be completed.There is no information that would suggest the device failed to meet specifications.A relationship, if any, between the device and the reported incident could not be corroborated.It was communicated that the patient is doing well.Based on this investigation, the need for corrective action is not indicated.A complaint history review found related failures; this failure mode will be monitored for future complaints for any necessary corrective actions.Some potential causes could include but is not limited to user/procedural variance, improper size of device used or unclear user instructions.Without the return of the actual product involved, our investigation of this report is inconclusive.No further investigation is warranted for this complaint; however we will continue to monitor for future complaints and investigate as necessary.
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