Catalog Number DD15 |
Device Problems
Labelling, Instructions for Use or Training Problem (1318); Appropriate Term/Code Not Available (3191)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete, a supplemental report will be filed.The device was not returned.
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Event Description
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It was reported that the patient and her daughter stated that they have requested a purewick drydoc manual several times and still have not received one.The daughter is very upset and unhappy.Per follow up call on 3dec2019, the customer stated they never received the manual for their dry doc.
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Manufacturer Narrative
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The reported event was inconclusive as no sample was returned for evaluation.The potential root cause could be due to " operator error - incorrect packaging." the lot number is unknown; therefore, the device history record could not be reviewed.A labeling review was not completed as the user would not likely cause this issue.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the device was not returned.
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Event Description
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It was reported that the patient and her daughter stated that they have requested a purewick drydoc manual several times and still have not received one.The daughter is very upset and unhappy.Per follow up call on 3dec2019, the customer stated they never received the manual for their dry doc.
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Search Alerts/Recalls
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