Investigation summary: one sample was received.The sample has no barrel label.When the machine stops and re starts again it may have a missed the barrel label and escaped; there are no additional controls to detect it.At the plunger rod labeler process, we have a sensor which is challenged at the shift start.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Investigation conclusion: confirmed: bd was able to duplicate or confirm the customer's indicated failure mode with the sample provided.This is the 1st complaint for lot # 9051675 for this type of defect or symptom.There was no documentation for this type of defect during the entire production run of this batch.Root cause description: when the machine stops and re starts again it may have a missed the barrel label and escaped; there are no additional controls to detect it.At the plunger rod labeler process, we have a sensor which is challenged at the shift start.Rationale: based on the investigation, no additional investigation and no capa is required at this time.
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