(b)(4).Date sent: 1/31/2020.D4: batch # t94048.Investigation summary: the analysis results of the el5ml device found that it was received with no damage in the external components.In an attempt to replicate the reported incident, the device was tested for functionality.Upon testing, it was noted that the clips did not fully advance into the jaw.In order to evaluate the condition of the internal components, the device was disassembled.Upon disassembling, the grey and white feedbar connectors were found to be separated and 14 clips were found inside clip track.Event could not be confirmed as the device opened and closed without any difficulties noted.No conclusion could be reached as to how the device became damaged.A manufacturing record evaluation was performed for the finished device batch number, and no non-conformances related to the reported complaint condition were identified.
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