H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the scanner is not holding a charge/abrupt shut off was confirmed.The root cause of the reported issue was identified as an internal battery failure.The sr8 scanner and probe were received in good physical condition.The sr8 was powered on at 87% battery life and ran for around forty minutes before shutting down with 68% battery life still on the scanner.The device was serviced, tested, and returned to the customer.A history review of serial number (b)(6) showed no other similar product complaint(s) from this serial number.
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