An investigation was performed for the customer issue and included a review of the complaint text, a search for similar complaints, a review of trending data, a review of product quality history, and a review of product labeling.The ticket searches determined that there was elevated complaint activity for the lot under review, however this is the only ticket related to false depressed/ false negative results.A review of trending data did not identify any trends.A test protocol was executed using retained samples of likely cause lot.All validity and acceptance criteria were met, indicating the lot is performing acceptably.A review of the product quality history for the lot number using worldwide data did not identify any issues.Labeling was reviewed and found to be adequate.No systemic issue was identified.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
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