(b)(4).Date sent: 1/29/2020.D4: batch # t93l4d.Investigation summary : the analysis results found that the er420 device was returned with no damage in the external components and with a clip in the jaws.The clip was removed in order to inspect the jaws and they were found with no damage.In an attempt to replicate the reported incident, the device was tested for functionality.During the analysis, the device was cycled and it fed, retained and formed the remaining 9 clips as intended.The event described could not be confirmed as the device performed without any difficulties noted.The reported complaint could not be confirmed.In addition, a photo was received for review.Upon visual inspection of one photo, the following was observed: the photo shows a device, jaw area of device from top view, and there is a loose clip, that is not properly formed, that is near the jaws of the device.Based on the photo alone the event described is confirmed, however no conclusion or root cause could be determined.A manufacturing record evaluation was performed for the finished device batch number, and no non-conformances were identified.
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