Customer called in to let us know that she had given herself an injection and when she went to remove the needle from her skin, the needle remained in her skin.She went to the emergency room where they did a sonogram and located the needle, however, would not attempt to remove the needle.The er advised her to wait and see if it expelled itself because going to remove it surgically would cause more damage to her.The patient admitted to using her pen needles 2-3 times before changing the needle, in spite of instructions to use the needle only one time.She was instructed again to follow the instructions, to use the pen needles one time and discard in a sharps container.
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Third party manufacturer investigated sample provided by patient under magnification.The device showed evidence of reuse, with folding of the glue and cannula, which indicated the needle broke due to misuse.Patient admitted reusing needle multiple times before the break.Reuse of a needle will cause it to break.Investigation reports attached.Attachment: [gbc-19-05894 - e53-4460.Pdf, sr_1_1405405338_om_update.Pdf].
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