Model Number 801763 |
Device Problem
Battery Problem (2885)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 12/09/2019 |
Event Type
malfunction
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Manufacturer Narrative
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The field service representative (fsr) replaced the batteries.The unit operated to the manufacturer's specifications.The suspect parts will be returned to the manufacturer for further evaluation.
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Event Description
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It was reported that a 'battery error: battery needs service' message displayed.No other details regarding the nature of the event were provided.
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Manufacturer Narrative
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Per data log analysis, the system was powered up on (b)(6) 2019 and all looks normal.The next power up is on (b)(6)2019, and the user is notified battery life is exceeded as reported.There were no indications of a date issue that could have triggered the message.
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Event Description
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Additional information was received that the message displayed was the "you have exceeded the two year service life of your batteries" message.
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Manufacturer Narrative
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The reported complaint was confirmed.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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Search Alerts/Recalls
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